Shipping policy

Last updated: October 24, 2026

Thank you for shopping with Zoomigo. Here's exactly how your order gets to you.

Free insured shipping Every Zoomigo order ships free and insured. You'll never pay shipping fees at checkout.

Processing time Orders are prepared and shipped within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays start processing the next business day.

Delivery time Once your order ships, delivery takes 7–10 business days, depending on your city. Delivery times are estimates and can be affected by carrier delays, weather, customs or peak seasons such as Black Friday and the holidays.

Tracking As soon as your order ships, we'll email you a tracking number and link. Tracking can take up to 48 hours to show the first update.

Insured shipping: lost or damaged packages Every order is insured. If your package is lost in transit, arrives damaged or is clearly delayed beyond the estimated window, email us at MyZoomigo@gmail.com with your order number and we'll send a free replacement or give you a full refund.

Customs, duties and taxes (orders outside the United States) Orders shipped outside the United States, including Canada, the United Kingdom, the European Union and Latin America, may be subject to import duties, VAT/GST, customs fees or carrier handling fees set by your country. If these charges are collected at checkout, they'll be shown before you pay and nothing more will be due at delivery. If they're not collected at checkout, they're the customer's responsibility and may be due before or at delivery. Customs processing can add a few days to delivery.

Address accuracy Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. We can update it before the order ships.

Order changes and cancellations You can change or cancel your order free of charge before it ships. Email us at MyZoomigo@gmail.com with your order number as soon as possible. Once an order is in transit, we can't modify it.

Questions? Email MyZoomigo@gmail.com. We reply within 1–2 business days. You can also find our details in our contact information policy.