Refund policy
Last updated: October 24, 2026
90-day guarantee, no questions asked Try your Zoomigo for 90 days from the day it arrives. If you don't love it, we'll refund 100% of the product price. This applies to every order, including items bought on sale, in bundles or during Black Friday promotions.
How to request a refund
- Email us at MyZoomigo@gmail.com within 90 days of receiving your order.
- Include your order number and, if possible, a photo of the item.
- We'll reply within 1–2 business days with the next steps.
Please don't send anything back before contacting us. If we ask you to return the item, we'll send you the instructions and cover the return shipping cost.
Damaged, defective or wrong items Please check your order when it arrives. If your Zoomigo is damaged, defective or isn't what you ordered, email us with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer.
Exchanges Want a replacement instead of a refund? Just tell us when you contact us and we'll arrange it.
Refund timing Once your refund is approved, it's issued to your original payment method within 5–10 business days. Your bank or payment provider may need a few extra days to show it. If you don't see it after that, email us and we'll check it for you.
Cancellations You can cancel free of charge before your order ships. See our shipping policy for details.
European Union and United Kingdom customers If you're a consumer in the European Union or the United Kingdom, you also have the legal right to cancel your order within 14 days after receiving it, for any reason, unless an exemption applies. After you tell us you want to cancel, return the goods within 14 days. We'll refund eligible cancelled orders, including the cost of standard delivery if you paid for it, within 14 days of being informed of the cancellation. We may wait to refund until we receive the goods back or proof that you've sent them. Our 90-day guarantee is in addition to these rights, not a replacement for them.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact To request a refund, a replacement or a cancellation, email MyZoomigo@gmail.com or use the details in our contact information policy.
Merchant name: Zoomigo Customer support: MyZoomigo@gmail.com Business address: 4325 Colonial Cir, Bradenton FL 34208, United States Phone: 941-928-0917